A Letter to Your Clients: 10 Ways to be a World-Class Client

By Mark Richardson, Pro-Remodelers (June 16, 2022)

While I have spent most of my last 10 years as an author and advisor to remodeling business owners, I spent the prior 30 years creating joy in the life of homeowners through remodeling homes.  This column is a letter to your clients (and a guide to you) on how they can be a world-class client and, as a result, smile when their project is complete.

After all, what homeowner doesn’t want to be perceived as a great client? Who would not like to be the poster child client? Who would not like to have a remodeler for life because the experience of working together was wonderful?

Here are 10 ways to be a world-class client:

  1. Communicate

Nine times out of 10, issues in the remodeling experience come from miscommunication. Remodeling can be very confusing and counterintuitive. Ask a lot of questions (there are no stupid ones).

  1. Try to get aligned with your partner or spouse on the priorities

The remodeler should be the remodeling expert and authority, not the marriage counselor.

  1. If you are high-tech, then try to communicate/interact with technologies

Most remodelers like technology and appreciate that. If you are more high touch, ensure the remodeler understands that and finds a way to accommodate your wishes.

  1. Allow the remodeler to control the process

You would not go to a doctor’s visit and dictate the steps of the examination. Weekly meetings are a must (not optional). Make these meetings a priority (like going to church). There needs to be an agenda. Let the remodeler facilitate, but make sure you are proactive and engaged.

  1. Do your homework

Homework is not punitive—it is essential to keep the project on track. Make it a priority. Excuses don’t help the project be successful.

  1. Pay on time and when asked

Your remodeler needs to focus on the project and the experience, not cash flow or being a collection agency. The net profit margins in remodeling businesses are generally between 5 and 10%, so try not to nickel-and-dime them.

  1. Try to be mutually transparent

When asked how much you would like to invest in something, you must answer honestly so the remodeler can be a better house doctor for you.

  1. Say thank you

A personal handwritten note or a simple gift is very much appreciated and savored (but not expected). Feedback is also welcome (but don’t overdo it). It is your job to be a great client, not a business advisor to the remodeler. Ask the remodeler how they would like to get feedback and try to be respectful to their wishes.

  1. Focus on the memories, not just the sticks and bricks

Many think remodeling is about the project, but it is really more about the experience. The remodeler is there to be your tour guide in this experience, not just the craftsman or project provider.

  1. Don’t become strangers

Remodeling can be an exhausting process, and in the end, you may want some space from the interaction and relationship. It’s understandable, however, don’t become strangers. The dinner party you promised? Do it. The referrals you said you were going to make? Do it. And most importantly, just keep in touch. Put the remodeler on the Christmas card list too.

In closing, I have never met a client that went into the relationship dishonestly or did not want a good relationship. However, more than 50% of the BBB complaints are from remodeling experiences.

This is in large part based on everyone corrupting the above advice. In the homeowner’s defense, they are not remodeling experts. It is the remodeler’s job to guide and counsel them on how to have a world-class experience and be a great client.

From Pro-Remodeler, author Mark Richardson flips the script, offering insights into what makes a good client and ways remodelers can help.

Home Remodeling in the Greater Phoenix Area

For high-end home design, build, and remodeling in the greater Phoenix area that reflects your vision, Homework Remodels will help you love your home again. Start your project by calling us at (480) 895-3442 or email steve@trilitebuilders.com to discuss your remodeling project.  We offer no-obligation in-home consultation. Our NARI-certified award-winning designers and craftsman are eager to work with you to make your vision for your home a reality!  See our portfolio here.

How to Build a Color Palette in 5 Simple Steps

Color palettes are the secret to giving every makeover that tied together look, but how do you build one? We’re sharing some simple steps to help you build a color palette of your own for your next project.

STEP 1: START WITH THE SPACE

Unless you’re doing a floor-to-ceiling overhaul, the first place to start when building a color palette is figuring out what’s staying. You can easily switch up blankets and throw pillows to match your new look, but fixed pieces like floors and countertops need to be worked into your palette if they’re not going anywhere. Paying attention to existing colors and tones in your room will help you create a coordinating color scheme that all flows together.

STEP 2: FIND INSPIRATION TO BUILD YOUR COLOR PALETTE

Inspiration is everywhere, so where do you start? Sometimes you might have a style you already gravitate toward – if that’s the case, the colors and patterns you love are probably already in your home. If you’re starting with a blank slate, you can find inspiration anywhere from artwork and magazines to Pinterest and Instagram. No matter where you look, these sources are the perfect way to get an idea of the colors and styles that speak to you.

Build a Color Palette

A laptop and mobile device showing inspiration images

TIP: Want to pull colors from a picture you love? Our ColorSnap® Visualizer app matches the colors in any photo with a coordinating paint color.

STEP 3: PICK A COLOR SCHEME

You can always lean on classic schemes like monochromatic or complementary, but did you know an emotional side comes into play too? Color is a powerful way to infuse a space with personality, so it’s just as important to think about the mood you want to create. If you love a space that feels dramatic, you can explore a color scheme that’s bold and saturated, but if you’re looking to create a natural color scheme, soft and earthy hues can help you get the look. This simple trick helps narrow down the color families and tones you want to stick with for your palette.

Build a Color Palette

 Colors include Woven Wicker, Urbane Bronze, Shoji White, and Evergreen Fog.

TIP: Check out our guide on Color Theory to learn more about tones and each color family.

STEP 4: CHOOSE YOUR BASE COLOR

The foundation of every palette starts with your base or primary color – aka the color you’ll use the most. Since your base makes up the biggest part of your palette, it’s important to choose something relaxing to the eye. Neutrals offer the most versatility because they go with anything and are easy to build off, but that doesn’t mean you have to go white or gray either. Shades like Evergreen Fog, Urbane Bronze, and Naval all have neutral undertones.

Featured Color: Evergreen Fog SW 9130

Featured Product: Emerald® Interior Acrylic Latex Paint

STEP 5: BUILD YOUR COLOR PALETTE

You’ve planned, prepped, and picked your base color – now it’s time to layer in some more hues. While there’s no hard-and-fast rule on how many colors to use, a great place to start is choosing a secondary and accent color. If you stick with a palette of three colors, keep the 60-30-10 rule in mind – 60% of the space should be your primary color, 30% should be the secondary color and 10% should be your accent color. If you want to add more than three colors, you can build a bigger palette with varying shades of complementary colors to give yourself a few more hues to work with.

Once you have an idea of how many colors you want, the key is to mix and match until you’ve found a combination you love. Color chips are our favorite way to mix and match when you’re building a palette, and you can order them online for FREE!

TIP: A color palette goes beyond the walls by helping you find decor and furniture in similar shades to create a seamlessly styled space.

Ready to try building a color palette? Drop a comment below to share which room you’re making over, and if you need a little extra guidance along the way, you can also request a FREE Virtual Color Consultation to work with one of our Color Experts.

From Tinted: a blog by Sherwin Williams

Home Remodeling in the Greater Phoenix Area

For high-end home design, build, and remodeling in the greater Phoenix area that reflects your vision, Homework Remodels will help you love your home again. Start your project by calling us at (480) 895-3442 or email steve@trilitebuilders.com to discuss your remodeling project.  We offer no-obligation in-home consultation. Our NARI-certified award-winning designers and craftsman are eager to work with you to make your vision for your home a reality!  See our portfolio here.

 

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